Client statement: According to Mars Sportif Marketing Manager Ozkan Ozyavuz, they couldn’t communicate with their members in real time and it was taking a long time to resolve problems. He said “we are highly satisfied with Pisano’s contribution to our problems- solving process.” And added that they happily use Pisano solutions in all MAC and MACFit clubs.
Real-time problem solving: Able to take real-time actions when received complaints. Its practical use enables easily communicate with members and members can easily give feedback through Pisano kiosks. The central management feature enables communication with the members and club managers without a mediator. “
Respond to customers 2X times faster: Able to respond to members faster resulting into happier customers and with Pisano’s CX Solutions, and able to centrally manage the members experience with unprecedented speed.